Product Care
Care for every tool, every day.
Simple guidance for cleaning, storage, troubleshooting and replacement parts, so your coffee ritual stays effortlessly beautiful.
Choose a support path
Pick what you need help with and we’ll guide you to the right care steps.
Browse care by product
Select your tool for dedicated guidance.
GrinderBurr cleaning, adjustment and daily care tips.KettleDescale regularly for steady, controlled pours.
Milk PitcherRemove stains, maintain shine and avoid buildup.
Espresso PrepKeep baskets, handles and prep tools performing.
CupsGentle cleaning for lasting clarity and comfort.
Air BlowerRemove grounds, maintain airflow and store dry.Frequently asked
01How often should I clean my grinder?
Brush away loose grounds after each use. For deeper cleaning, follow the grinder manual and avoid water near burr assemblies unless the manual allows it.
02Can I put the kettle in the dishwasher?
We recommend hand washing and drying fully. Keep wooden details away from soaking, dishwasher heat and harsh cleaners.
03Where can I find replacement parts?
Contact SongBean support with your product name, order details and a clear photo. We’ll help identify the correct part or next step.
Still unsure?
Send us a photo.
Our team can help identify the issue and recommend the best solution for your tool.
Contact supportPhoto supportShare a clear image of your toolInclude the product name, order number and a short note about what happened.
- Personal supportReal people, thoughtful answers.
- Fast next stepsCare, parts or warranty guidance.
- Better daily brewingWe help your tools last longer.